I ordered a customized engraved metal ring with a gift box from their website, using their customization tools. I even received a design proof via WhatsApp before they started production. However, when my order arrived, I was absolutely shocked by the final product. The engraving was illegible and the font was incredibly small, which was definitely not how it appeared in the design I uploaded. Their customer support team was completely unhelpful and lacked any accountability, blaming the issue on "limitations in the production process" that were never mentioned when I placed the order. I received the product in a cheap plastic bag (gift box??)I feel completely misled; I was made to believe that what I ordered was what I would receive, but that clearly wasn't the case. I strongly advise you to stay away from these guys.
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