My god daughter purchased on this site using my information (which was dealt with). I sent an email to this company within an hour (which is the only way to contact them) mind you the order wasn’t processed ….stating my daughter ordered this stuff and to please cancel the order and requested a refund. They stated they cannot refund or cancel the order under an age violation but keep in mind I didn’t state anything about an age I stated it was placed with my information by my daughter… they offered to cancel the subscription but UNFORTUNATELY I would now have to pay the full price of everything before they can cancel this subscription and I cannot get a refund! I even offered to RETURN their product if received. Under the subscription status this is what it says: “Subscription statusCancellation requested - Effective when remaining balance are paid” so this is saying the FULL price of the ORDER with is $200 has to be paid off before they can cancel the subscription…. This is BEYOND ridiculous. DO NOT USE THIS COMPANY!!!!!!!!!!!Update: this company is horrendous; instead of refunds or cancelations of the order they try and bribe you… They informed me I can still get charged but at a discounted price or I can use their products and take pictures and send them every month . My god daughter made this purchase with my information and their behavior?!! This is a **** poor company and they should not be in business. “ Hi Jordan, Thank you for sharing with us. We understand the situation. I'm very sorry for the misunderstanding. I hope this email can address any concern regarding the payment and unwanted purchase from your end.First off, once the order is placed, your personalized formula is immediately sent into an automated production and delivery sequence as we want to have your skincare box shipped to you as soon as possible. Because customized products are customized specifically to your skincare profile and would not be fit for another customer, it's very difficult for us to stop the process or accept the return and refund of the recent order. You can always refer to our Terms of Service anytime. However, to help you resolve the situation as soon as possible, I have escalated your case to our managers. After a thorough discussion, we would like to make an exception this time by offering you 2 solutions as follow: Option 1: The shipment that your daughter placed on Feb 14th costs you $207 plus taxes in total and will be paid off over three months at a cost of $69 per month ($69, $69, $69 plus tax). I will apply $30 off to all your pending payments, allowing you to enjoy the regimen for $39 plus taxes plus tax per month (instead of the current price of $69). Your subscription will also be ended on April 14th (after the final 3rd pending payment). Option 2: The package has already been shipped out, so there is no way for us to recall it. We'll gladly welcome you to try out our products at $39 plus taxes with no additional charges if you can work with us closely to provide your feedback by updating your progress with photos once per month. With that said, we sincerely hope you love our routine and will let us have an opportunity to collaborate with you as a valued member in the future when you are ready to comeback with us in the future. Due to the fact that we are not able to accept the return, we sincerely hope you can consider my suggestion. There will be no further charges or shipment form our end in the future. Please let me know if you are ready with one of the choices. I'm looking forward to hearing back from you soon.”
Claim your business profile now and gain access to all features and respond to customer reviews.
We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.
