youthandearth.com

Scam! Used my card details to fabricate another order without my consent

Fraudulent activity from this company!Update: I have spoken to my bank about this and they confirmed that using my card details to make another order in this manner is indeed a scam and they will now be looking into it. They have removed my card details from the website so that the company couldn’t fraudulently take money from me again. I made an order of one item on Sunday evening. After I had paid and received notification that my order was complete, it showed me 3 items with a title “add to your order now.” I clicked on one of them to see what it was.I immediately received a notification that this item had been added to my existing order and paid for, without any chance for me to review the what item was or check the total. I received another email saying “order amended” and that I was now paying £54 instead of £23.”I wrote to the company immediately to cancel and also complain about this, still on Sunday night.At 10.15 the next morning I received an email saying that unfortunately a label had already been created for the order so it would be too late to cancel. They did say I could refuse the order on delivery or return it but this doesn’t seem like a reasonable hoop to jump through given that I didn’t make the order in the first place.Given that I didn’t intend to order the item in the first place, I really resent them creating further obstacles to my cancellation and receiving a refund this order. If their products were as good as listed, surely they wouldn’t need to coerce me into paying more than I needed to for items I didn’t want? Tricking me into paying more for an order that has already been processed is fraudulent and unethical, and goes against government guidelines for online shopping.

Date of experience: Jun 01, 2025