Beware of how Youthrite conducts their business.
On 25 Feb 2026, I emailed to cancel my order within two hours of placing it, after realising the amount was charged in USD instead of AUD and was over my budget. Youthrite replied the next day saying they would help cancel so a refund could be processed, but the order was still shipped and no refund was given.
Here’s the timeline:
25 Feb: Requested cancellation within 2 hours of ordering after realising the price was in USD.
26 Feb: Youthrite replied offering assistance and asked me to cancel on my side, without clear instructions.
26 Feb: I explained I could not cancel via PayPal without a cancellation number and asked them to cancel the order directly.
27 Feb: Youthrite sent a cancellation link, which did not work.
27 Feb: I informed them the link was broken.
28 Feb: Youthrite suggested trying different browsers.
28 Feb: I confirmed I had tried multiple browsers/devices and again requested that they cancel the order. After this, they stopped responding.
7 Mar: The order was shipped and delivered.
8 Mar: I emailed again asking for a full refund and to return the parcel. Still no response as of today.
I appealed through PayPal but was told they could not help, because (1) I have no proof of refund (Youthrite never provided a cancellation number despite my requests), and (2) I have already received the goods.
In my view, it is not reasonable for Youthrite to insist that the customer cancels the order themselves when they can cancel it directly and efficiently, especially when they advertise a 90‑day satisfaction guarantee. Despite my prompt request and repeated follow‑ups before shipment, Yourthrite delayed and then went silent, and the order was delivered anyway.
The products themselves may be fine, but this experience with their business practices has been extremely disappointing.
One more thing: the parcel was shipped from a Sydney address, even though the website presents the business as being based in the USA.
I will keep following up to see whether Youthrite honours their promise to cancel my order and take the products back. Wish me luck.
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