DONT WASTE YOUR MONEY OR TIME - Go to a local leather craftsman instead!!! Once Yup collars were well made now basic quality for the price. I had a second hand yup that was about 5 years old. The quality was great so I ordered a brand new one direct from the website - what a terrible difference! The leather wasn’t cut well, stitching not smooth and all buckles and clasps were plastic! I couldn’t trust the lead to safely connect my dog as it would spontaneously open! The colours were not matching as I had specifically asked about and as for the customer service - non existent! It’s been 6 months and I’ve emailed all of their addresses every few weeks but they choose to just not respond. I spent $700 on a custom service dog harness, “matching” collars x2 and custom leads x2. The only usable item was the harness and even then I had to get a local leather craftsman to fix better hardware.
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