So they sent me a completely wrong order, one item that was purchased and showed clearly in the Invoice was missing, and the other item they miss placed with a different one which I don’t need and can’t use. I sent an email asking to correct the mistake. The response came from the Customer Service Manager (!) : she was rude, arrogant and all she said was basically that “if you are not happy, you can discontinue your membership with us and switch off”. Incredibly unprofessional and extremely unkind. I used to buy their products for the last 15 years. Never again! I will also advise all my friends to stay away from this awful company. UPD.: I NEVER received neither a refund, nor the products as per my order.
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Online sale of cosmetic products: body care, skin care, makeup, perfumes & fragrances… Let the nature reveal your beauty with Yves Rocher Canada!
