Order not yet received after 34 Days!Order history as follows:25 June 2025: Order placed26 June 2025: Received order confirmationYour order was confirmed on 29 July29 June 2025: I asked how I can track the order. Answer received: "I want to inform you that your order is confirmed & is under process. Once dispatched, you will receive an email/SMS notification with tracking details. The order will reach you on or before 17th Jul."2 July 2025: Received email from WeCare/Ninelife asking for my details so that customs clearance could be expedited.3 July 2025: Received notice that my order has been shipped. DHL tracking number provided.8 July 2025: Prealert sent out to supplier, Check-in Asendia facility, Processed by Asendia9 July 2025: Processed in facility, Sorted by Asendia, Departed Asendia facility, Dispatched by Asendia11 July 2025: Transport17 July 2025: Order not received as promised. Tried DHL tracking number, it does not work. Asked NineLife how I can track the order. They replied saying that the order is on its way, and gave a tracking number that I could track on a1.asendia.com. 24 July: Arrived at destination - South Africa, In customs authorities25 July: Out customs authorities29 July 2025: Order is in the country, but now there is no movement again. It has been more than a month now. Called +27872502399 24/7 Support number, but it is unmanned, and eventually cuts you off. No answer yet to enquiry via info email address. Tried chat facility on ninelife.co.za, entered order details, got message: "Thank you for providing the details. Let me connect you with a live agent who can help you with your order status. Please hold for a moment!" No answer after that.6 Aug 2025: Delivery picked up at local post office.
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You know exactly what it takes to keep your family happy and healthy, and have probably tried it all in the process of finding exactly the right foods, supplements, and remedies for your unique needs and preferences. Unfortunately, it can be hard to find all the things you need, meaning you probably end up shopping for your supplements at one place, your specialty grocery items at another, your personal care products at a third, and health products for your kiddos at yet another store.
Imagine a world where all the things you need to help keep you feeling healthy and energized could be found in one place. In that world, items you need and love would be side by side, priced affordably, and would magically arrive right at your doorstep. Well, we imagined that world, and out of that idea came NineLife.
You truly can find everything you need for your health and wellness at NineLife. Pick up the vitamins and supplements you take each day, browse our personal health products, and find health and personal care items for your kiddos and whole family while you’re at it. We carry everything on NineLife, so you can stop rushing from store to store to find what you need.
NineLife is one of the largest online retailers of health, grocery, and personal care products in South Africa, offering our customers a selection of more than 150,000 health products selected for their quality and demand. Our inventory is entirely curated for our customers, which means we stock only what you want, making sure to constantly be updating to bring in the best and most high demand products.See more
