zalando.ch

1.6
1.6 Based on 40 reviews

...

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Federica Spaccavento
I am very disappointed with the returns…

I am very disappointed with the returns process. An item I returned was unfairly rejected, and despite my evidence and verification by Swiss Post, I was forced to request the item back. Communication is slow, there is little transparency, and there is no support in resolving the issue. I would not recommend this service to anyone looking for reliable customer support.

1
Date of experience: Feb 22, 2026

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