Zalando,This is being such a mess.I’m writting you for almost 2 months to resolve a problem that is not my fault, it is yours.Now, you even decided to add one more product to the wrong open bill instead of correct it and close it, and there are 4 open itens now. I’m tired of it.Please, read and check all the chats I’ve written to you since the beginning of the problem in November. Read as well all the emails and photos sent, and correct the wrong bill still open on my account.On 06.12, I answered you an email because I checked the app and I still had 3 open itens not delivered to my house and still had the wrong open bill.I paid for what I kept, check your records. The rest is returned and what wasn’t delivered to my house was reported by chat at the same day in November, I also wrote it in the delivery paper with the itens returned to Zalando and you can’t charge me. PLEASE CORRECT IT, I DON’T NEED TO PAY ANYTHING ANYMORE.I’d like to have the correction this week and don’t want to receive reminders anymore.Thanks.
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