Zalando delivered the wrong item and shifted all the burden onto the customer.I ordered Timberland Mid Lace-up Ankle Boots in light brown (wheat), but received the same model in a completely different color (dark olive). This was clearly a warehouse mistake, which Zalando acknowledged after I contacted customer support and provided photos.However, instead of offering a reasonable solution, Zalando insisted that I must return the item at my own effort in order to get a refund. This means finding a box, printing labels, and spending additional time and money — all because of their mistake.No partial refund, no voucher, no compensation was offered unless I returned the item. In practice, the customer is punished for an error made by Zalando.Very disappointing experience and poor customer-oriented service.
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