I have ordered an item. The item got returned to Zalando without even reaching me, I contacted the customer service and it was useless, the service person left the chat without offering any solution, same as hanging up on you on a phone. I was kind and just telling the problem. The good thing is I choose the option to pay later so my money was not taken, but still I needed the item urgently they wasted my time and energy. Very unfortunate first experience.
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