When things go well, they can be great, When matters go badly, they are worse than useless. One refund was made within a day (shows you that it can be done). The other one has been stuck in Zalando purgatory for over a month. Customer Services simply defer, deflect or simply exit the chat.I doubt that I'll ever get my money back. Think I might just put in a for small claims so I can get their legal department working overtime for the sheer pleasure of watching them sweat over small change
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