I returned a pair of shoes in April and have yet to receive my £80 refund. I've reached out multiple times, only to be brushed off each time. I even called customer service — someone picked up but said absolutely nothing, though I could hear people talking in the background. Completely unprofessional.What’s especially disappointing is that I used to order frequently from Zalando Germany and never had such issues. I expected better.It's unacceptable to leave a customer chasing a refund for months. £80 is not a small amount to just ignore — this feels like theft. I'm incredibly frustrated, and honestly, you should be ashamed. This experience has completely destroyed my trust in your service.
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