Firstly, I do not understand why they use Evri for delivery partner!! Its the worst courier company EVER existed... To top it off, their customer care is the worst.. Each agent says something else to please you, but act completely different. Have been chasing them with over 20 emails / chats, but they processed only part of the returns and still having to chase for rest. Now they seem to have even stop responding to emails!! They tease you with great discounts / offers, but treat it like ebay, where you can only buy but if you ever needed to return any items, surely it will be lost without any refunds!!!
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