Buy from Zalando and you may well find yourself in a whole world of pain. Purchased a Tracksuit Set ready to kick off the New Years fitness journey. The order took an age to arrive, UK customers take note Zalando elect to use EVRI as their delivery partner of choice. After twice receiving notifications of an imminent delivery swiftly followed by delays the parcel eventually arrived. With disbelief the package only contained the Tracksuit top….So the next couple of hours were spent trying to establish a email address, contact numbers or a way of navigating the returns system to inform Zalando that no….its not too small…..not the right style…..damaged…..the list goes on but no option to say it’s incomplete. Eventually used the damaged form and sent a message outlining the situation. Received a very direct unsympathetic or apologetic email to say they would refund half of the cost of the set as only half was missing!?! It’s like refunding half the cost of a pair of shoes when only one arrives! Completely unacceptable without honesty integrity or respect for the customer. Will now have to repackage and return the item for a full refund but will undoubtedly be told I’ve only returned half the order. Shockingly poor on every level and should be avoided at all costs
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