I bought a jacket from Zalando as a Christmas gift for my husband and received it on November 22. After Christmas, it turned out to be too small. I was very disappointed to learn that Zalando does not offer extended returns for Christmas purchases and strictly applies a 30-day return policy, even during the holiday season. They were also unable to offer an exchange for a larger size.Very inflexible and surprising for a large online retailer as Zalando.
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