I rarely leave reviews, but this experience has been extremely disappointing and exhausting.I ordered two pairs of shoes during Black Friday and selected delivery to a pickup point. The parcel was returned twice due to courier issues that were completely outside of my control. Each time, I was asked to reorder and reassured that the original Black Friday prices would be honored so that I would not be penalized.Over the course of more than a month, I had multiple conversations with customer service, repeated explanations, partial refunds, price-match promises, and contradictory information. At one point, refunds were initiated incorrectly, which added even more confusion and stress. Despite clearly explaining the situation and my desire to actually receive the items, the process kept restarting instead of being properly resolved.Eventually, one of the items became unavailable, and instead of offering a concrete solution, I was told to wait for restocking with no clear timeframe. To make matters worse, after expressing my frustration (which I believe was entirely reasonable given the circumstances), the support conversation was closed with a “do not reply to this email” message, without any final resolution.This whole process should never be this complicated. Buying two pairs of shoes should not require over a month of effort, repeated orders, and constant follow-ups. The issues were logistical and internal, yet the burden was placed entirely on the customer.I am very disappointed with how this was handled and expected much better from a company of this size.
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