A jacket purchased for £130 was marked as 'delivered' by the courier, but the parcel was nowhere to be found. The cameras didn’t capture the delivery. Customer service insists that the tracking number is sufficient proof of delivery, relying on outdated Google Maps data. Communication is only possible through social media, and after providing evidence, they started ignoring my messages. Fortunately, I paid through a payment service, so I managed to get my money back after some difficult discussions. Extremely poor customer service—I do not recommend them.
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