Brought a coat from this company item got lost on the way and took month to get it then when I did it had a hole in sleeve hidden underneath near a button on coat when informing them they said ok please send item back to us to investigate the item and your get refunded or replacement as which ever you want so I was thinking ok problem solve then weeks later after no information updates and lots of calls were staff didn't know we're the return was but said it was with them 3 and half weeks went by and this the reply from :- Thank you for getting in touch, and we appreciate you correctly raising a merchant dispute regarding your affected purchase.I had a look at your account and I can see that we have received an update from the merchant.Based on the latest update from the merchant, they have mentioned that there is no no manufacturing fault found. Also they stated that based on their investigations the team have deemedthe coat is not faulty, and the item is being returned back to you.They took no responsibility for the damage item and didn't care bare in mind it was down to them and delivery company who also didn't want to take responsibility for damages both blamed each other
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