I have yet to receive my parcel and have been contacting the chat service daily without any resolution. They make commitments they fail to keep. I was told a replacement would be sent, but I never received confirmation or the item—it was never processed. Days later, they said the replacement would be sent next-day, but then stated it would take 2–4 days. Their website claims guaranteed next-day delivery for Christmas if ordered by the 23rd, which feels misleading. I was told I would receive a refund within 5–10 working days, but they have not provided proof. Given their ongoing broken promises, I seriously doubt I will see either my money or my item. This feels like a total scam.
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