The customer service I experienced was absolutely unacceptable. I ordered a coat that I've had for just two weeks, and the glue on the pockets has already come off. I spent two hours on their live chat without any response, and when I emailed them with pictures, I was told I needed to return the jacket for a replacement. I explained that I didn't have another jacket and couldn't send it back since it's cold outside. Their reply was simply that I would be cold this season, which I found very unprofessional. They promised to send a new jacket with next-day delivery and told me to wait for the tracking information. However, when I woke up expecting a tracking number, I was informed that my order was canceled due to low stock and that I would be refunded, which could take up to 10 days. I was also advised to have the coat repaired. I will not be using this service again due to their lack of professionalism.
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