I signed up with the company at the start of May 2025, primarily attracted by their offer of a £100 gift voucher for new customers. I've been diligent in paying my monthly bills, yet the voucher never arrived. I feel completely misled by the company's advertised promotion. When I reached out for assistance, the situation worsened. Different departments kept transferring my case without resolution. I was repeatedly informed that 'someone is handling it', but nothing changed. After four weeks of delays and excuses, there have been no updates or solutions provided. From my experience, it appears that the company deceived me with a promotion they never intended to fulfill. This was a key reason for my choice, and they failed to honor their own offer. My sister and grandmother were in the process of signing up with them—an engineer appointment was even scheduled—but after my experience, I strongly advised them to cancel and consider another provider instead. I don't want anyone I care about to face this disappointment. If you're considering joining this company due to their advertised gift cards or promotional benefits, I would strongly recommend against it. In my view, these offers are misleading and seem to be nothing more than a marketing ploy. To be fair, the internet connection itself functions well, and I have no complaints regarding the technical service. However, trust is equally important, and the company has completely lost mine. After weeks of being ignored and not receiving what was promised, I cannot recommend them to anyone.
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