Just had an upgrade from Fibre 100 to 500.
This was sorted out by Amanda, who contacted me due to my not being happy with a pricing discrepancy.
Amanda was very understanding and explained the pricing, which I accepted, I originally noticed the discrepancy whilst searching for a speed upgrade and I explained this to Amanda, stating that I was still looking to upgrade my speed.
No problem, Amanda sorted me out a terrific price and set the wheels in motion, she also arranged for a new Router to be sent out.
14 hours later my new speeds kicked in and the day after that my new Router arrived, absolutely brilliant but, as a long long standing Customer, I really didn’t expect much less.
I sometimes overreact when, on the very rare occasions, things go wrong but, the Customer Service Crew at Zen are always understanding of my frustrations, which is a great help with my Mental Health.
I couldn’t recommend Zen Internet highly enough, I know not everyone will agree but I can only go on the service I’ve received and I’ve been a Zen Customer for around 20 years.
Products aren’t the cheapest you can get but, in Zen’s case that old adage rings true…..You Get What You Pay For
Great Speeds
Great Connectivity (When OpenReach aren’t messing with it)
And
Absolute World Class Customer Service, understanding, knowledgeable and professional.
10/10
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