A customer service platform with no customer service.That’s honestly all you need to know before signing up. We’ve been with Zendesk for years, hoping things would improve, they haven’t.It’s expensive, unintuitive, and unnecessarily difficult to use or develop. Support is effectively non-existent. No meaningful help, no communication, and no engagement from our so-called “account manager.”They’re very quick to chase payments, but once you reply with an actual issue, you hear nothing back.More fool us for sticking around as long as we did.
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Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale.
Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.
Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.See more
