zendesk.com

1.6
1.6 Based on 481 reviews

Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk uses AI to helps bus...

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Chad Pemberton
Every time I add a user or remove one it is like I'm asking them to move mountains on my behalf. Typ

Every time I add a user or remove one it is like I'm asking them to move mountains on my behalf. Typically takes 3-4 days just to make one small change like that despite my efforts to request a better method. I'm so excited that all the new AI tech will make replacing Zendesk so easy.

1
Date of experience: Feb 16, 2026

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Business Details

  • Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale.

    Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.

    Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.See more

  • language https://www.zendesk.com/

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