This "Customer Service Solution" is a joke. I just spent 3 days interacting with it for a subscription problem at BlueAir. It kept repeating itself offering solutions that didn't work earlier. Finally the system pushed me to a "real person" (I'm not certain he was real) who informed me that they have a known problem an I should access their system using a PC (instead of a Mac) and using a different browser! Two issues here: (1) why didn't ZenDesk know that it was a known issue and respond accordingly? and (2) the "Real person" was almost as bad as the ZenDesk AI. It took 10 minutes to subsequently ask him to cancel a subscription that I could not see via the AI suggested page. Just awful.
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