My experience with the company was very disappointing, both regarding product quality and the customer service that followed. I purchased a titanium frame that broke in less than a year, which was unexpected. Upon inspection, I found that a crucial compression piece was missing from the start — a clear manufacturing defect. Resolving this issue was even worse. I spent nearly two hours explaining the problem to support, but nothing meaningful was done. When the case was escalated, the supervisor offered no real assistance. Instead of addressing the defect, I was met with a standard warranty script. There was no investigation or accountability. Receiving a generic promo code instead of a proper resolution felt dismissive, especially given the defect and my wasted time. If this is how the company handles flawed products, especially at the supervisor level, it speaks volumes about their priorities. I expected better and unfortunately cannot recommend them after this experience.
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