Repeat customer here (6–8 pairs purchased), but this last experience was very disappointing.
I specifically chose frames labeled “24-hour shipping,” paid extra for express delivery, and ordered on Feb 2 — yet I didn’t receive my glasses until Feb 12.
When I called, I was told there was “another box that needed to be checked,” and then informed that express service can still take 5–10 business days, which completely defeats the purpose of paying for faster shipping.
I spent $400+ expecting reliability because I had an upcoming trip. In hindsight, I could have bought locally and had them much sooner.
Bottom line: Product quality is acceptable, but don’t rely on their advertised fast or express shipping frames or actual delivery.
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