I have ordered from Zenni twice. The first experience was basically flawless. Glasses are decent quality but broke pretty easily. I unfortunately had to reorder new glasses. The styles change or “retire” quickly so you can’t reorder the same pairs. My second order has been a nightmare. I placed my order on January 22nd for 5 pairs of glasses. 2 main pairs and 3 cheap back up emergency glasses. My order was shipped within 1 week and was supposed to be delivered on January 31st. Nothing shows up. I watch the tracking for the next 11 days and nothing, I call Zenni concerned about my package. They said I had to give the full 14 days plus an extra day or 2 before they could help. I receive a delivery confirmation on Thursday February 12th. I see no delivery so I see delivery notes stating it was left in my mailbox. I open my mailbox to a USPS envelope with the Zenni bag they were shipped in empty. Post office claims package was received unsealed. So now it looks like I had received my order. I call customer service immediately. I say I have not opened the envelope yet but it is the empty package. I take pictures of everything and send to customer service. They tell me how sorry that are this happened and they will deal with usps on their end. They will remake my order expedited and it should ship within 2-3 days I should have new pairs within a week and they will email me my shipping confirmation asap. 6 days goes by with no update. I am told they are in production and I will receive an email within 48 hours with shipping information. I am offered 10% refund on my order. 48 hours later I reach out as I have received no information and I receive an email today stating that due to factory shut down in China for spring festival my glasses were not expedited but they are now complete and will ship to the US in 3-4 days. My previous order that was not “expedited” was shipped from Ohio in less than 7 days from my order date. I now have to wait 3-4 more days plus 3-4 days at least to ship once they make it here. I could have gone to my local eye dr and gotten glasses within 5 days. The cost would have been about 50-60 more but to have had them within 5 days would have made it worth it for my kids sake.
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