This company has really forward-thinking technology; however, it is way too complicated for a small business owner, who is already drowning in responsibilities, to learn all that's needed to know to utilize it properly. I am an independent thinker who can muddle my way through any type of software if given a bit of direction. Not this one! There are so many options for customizations, I think it would take the rest of my life to configure all of them...not to mention accessing the information once it is all configured. I don't think it is very user friendly for Guest Services or Adminstrators; however, the service provider and client apps are very easy to use, and actually very nice. I had spoken to quite a few others in my industry who had the same feedback, almost verbatim. Another thing we all agree on: If retail is your strongsuit, this is where it is most deficient. The onboarding was pretty thorough, but the education was severely lacking. Also, be aware that their 24-7 customer service is essentially a warm body answering the phone, and directing the more complicated queries up the chain. It doesn't matter how much of an emergency situation you are in...be prepared to wait several days for the person with the answers to call you back. They do have an AI chatbot that is very helpful, but sometimes you just need to talk to an actual human. I gave them three stars, because their good aspects are amazing, while their bad aspects are very frustrating.
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All-in-one, cloud based software for spas, med spas, salons, yoga studios and fitness centers. Spa software & salon software that manages every aspect of your business, resulting in easier operations, improved customer experiences and business growth.
