Zenoti has been one of the most frustrating business decisions I’ve ever made. Their support is practically non-existent—slow, unhelpful, and lacking any compassion. I’ve been overcharged multiple times, and when I bring it up, the response is always the same: “We’ll make sure the system is running efficiently.” Nothing changes.The software itself is not user-friendly. It’s clunky, confusing, and adds more work instead of saving time. For a platform that claims to streamline operations, it does the opposite.What makes it worse is the attitude from their representatives. They lack empathy, make empty promises, and never follow through. When you’re paying premium prices, the least you expect is proper service and accountability.Zenoti is overpriced, inefficient, and unreliable. I would strongly caution any business from signing up—you’ll end up with headaches, wasted time, and higher bills than you agreed to.
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All-in-one, cloud based software for spas, med spas, salons, yoga studios and fitness centers. Spa software & salon software that manages every aspect of your business, resulting in easier operations, improved customer experiences and business growth.
