The first shipment arrived quick and was packed very professional. The latest iphones ( iphone 15) did not recharge easy because the hard to connect loading spot. I called HQ and Joost took my remarks very serious. Within a click a new pack was received and no discussion about costs. They did some testing before an kept me in tune constantly about the results and gave advice about what type of charger would fit. At the end of the day the charger and the ordered iwatch plug are very satisfactory and in full use. They even compensated the inconvenience. So to me Zens is ok and the communication feels like top customer support. Did not see such an attitude often in this arena.
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