I had my Zens Aluminium Series 4-in-1 charger (ZEDC21B/00) for about half a year. Overall, it worked well, except for the removable adapter used to switch between plug types. Sometimes, it didn’t seem to connect properly, and I even heard sparking when it made contact. That really worried me, I was afraid it might eventually short-circuit and cause a fire.So, on the 7th of July in the morning, I reached out through their support form to ask if this was a known issue.Within an hour, I received a response. They asked for details about the plug type and whether there was any visible damage or looseness — because this should not be happening and isn’t a known/common issue. They emphasized that my safety was their top priority.After removing and reattaching the adapter heads, I did notice some looseness, both when moving it vertically/horizontally and when rotating it. There was visible play, and the gap between the adapter and the plug would change when I pressed on it.Based on this information, they offered to send a replacement adapter or do further investigation if needed. They suspected it was a faulty adapter.It turned out that my current charger (ZEDC21B/00) had reached end-of-life status, so they couldn’t replace it with the same model. Instead, they offered me the ZEDC29W/00, a comparable and improved successor to my original model.They expected the new model to be back in stock by the end of July and promised to ship it to me as soon as it was available.Just three days later, it was already on its way!To my surprise, I received a brand-new Zens 4-in-1 Wireless Charger (ZEDC29W/00), even though I was only expecting a replacement adapter.All in all, a great experience
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