zens.tech

4.3
4.3 Based on 121 reviews

...

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Jackson Turner
More focused on selling than on addressing product defects.

The very spendy Liberty charger I received has a manufacturing defect. The USB A port that is included on the the charger, to support use of Zen's equally spendy Apple Watch charger module, has some kind of defect that makes it impossible to insert their charger module into the USB A port. Should have been caught during assembly of the device. Have not yet heard from Zens for five days now as to what to do about it. Not good. They are certainly very good about promoting the sale of their products, but not so good about following up with customer support. Perhaps more focused right now on trying to keep sales going to offset the effects of Trump's tariffs, than helping customers with their Zen's product defects.

1
Date of experience: May 15, 2025

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