No customer centricityThe handover of apartments have been sub standard where staff do not know much about what they’re handing over and the management are aggressive in how they respond to any queries. They come to your door to undertake customer surveys and fill it out themselves so people are deliberately put under duress and they achieve their results because nobody feels comfortable to share what they really think. It’s not healthy that all the complaints happen between residents rather than with Zephyr or an independent body. We hope selection of vendors is more rigorous so a company like Zephyr does not make it to through the door to repeat this experience with others. We certainly would not want to be in a situation where we have to deal with them again.
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Fine quality handcrafted goods for the professional pilot and frequent traveller.
