I previously reviewed my distressing claim process, but this time I want to caution other tenants about not trusting their app or website! After months of us saying they didn’t review the evidence we provided, we found out they never received it! We submitted it through their app/website via links emailed by the company, and it never reached them! Now they can’t do anything because it wasn't raised at the time. None of them thought it was odd that the evidence we referenced didn’t exist? 🤔 To future unfortunate users: don't trust their website, screenshot and email everything as well 🙃 what a disaster. Update: I was contacted by the company stating my evidence was never received, so they need to clarify their story now—I want a proper answer and/or apology for the trouble we faced.
Claim your business profile now and gain access to all features and respond to customer reviews.
Free up your cash by buying a Zero Deposit Guarantee instead of paying a costly deposit.
