I ordered 2 watches but received only 1. It took around 9–10 days for the missing item to be delivered, and there was no proper communication throughout the process. I was not informed about any delivery timeline or update.
Their support was unresponsive and mostly gave scripted replies. The complaint WhatsApp number also did not provide proper assistance.
Most concerning, they contacted me asking to remove my negative review on Trustpilot instead of focusing on improving their service.
There is also clear internal miscommunication, as I was told the issue was still under investigation, but the missing item was suddenly delivered on the same day a few hours later.
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