I ordered a Ninja watch from Zero Lifestyle, and it got damaged due to water exposure. I sent the watch back to them for repairs, but they claimed the damage was not covered under warranty, saying it was caused by water. When I called their customer service, I spoke different agents who all told me the watch is not waterproof but water-resistant.However, their website clearly mentions that the watch is water-proof, which is misleading. Despite showing them this information, they refuse to acknowledge it. Every time I call, they say they will connect me to someone who can help, but that never happens. Now, they are asking me to pay for the repairs, even though the watch is still under its one-year warranty.I have purchased from Zero Lifestyle multiple times before, including 2–3 watches and 5–6 AirPods, all of which are working fine. But this experience has shown me that they do not value their customers. I have called them many times, yet they are not willing to resolve the issue.This has been a very frustrating experience, and I’m extremely disappointed with their customer service and false advertising. I do not recommend purchasing from Zero Lifestyle unless you want to deal with unreliable support and misleading claims.
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