Order my 700 series Reward Crowdfunding grill and heat blanket at the end of March. 1. The website says it is a 45 minute install but it takes 45 minutes to unpack the box carefully so you don’t damage / scratch anything (which might just be me since I like to keep my things as new looking and damage free as possible.) 2. The instructions really were not that clear. Not terrible but could use some improvement. (Part labeling and the hardware packet to match the instruction manual.) I wish I would have taken notes to help better improve this process for future folks.3. A few of the of the parts that came were damaged.a. The decorative plate. Which I got straight (kinda), so it is hardly noticeable.b. The drip bucket was a bit smashed and had to bend in the hanger holder tabs to get it to fit on the grill.c. The grill chamber assembly itself was dented in two spots.4. The heat blanket that came (in my opinion) is way to big for the grill.Emailed Customer Support about the issue and it seemed to take almost a full day to get a reply. At first the said they were going to send me a replacement grill and that the heat blanket I ordered was in fact the correct one. My friend has one on his Z Grill and it fits perfectly on the grill chamber where this one has a big gap in the back of it.The cover that came with the grill fits amazing!!!!The initial burn off was nice and easy. The first-time use was awesome. The whole family loved it. the controls were easy(ish) for never using one like it before. I have not yet setup the Wi-Fi or Bluetooth for the grill. All that being said I am mostly happy with my purchase. I do think the QA and engineering folks should talk a bit more. Not sure if the company has “Testers” at all but it may be a thought to help improve a few things. I’d apply for that job for sure.
Claim your business profile now and gain access to all features and respond to customer reviews.
Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ! See more
