Be very careful when hiring a Zipcar vehicle.I hired a van for a house move and discovered at pickup that the sliding side door would not lock because of a hole that had been drilled into the door. This ultimately damaged the locking mechanism meaning I could not safely secure my personal belongings during my transport. I reported the issue on the day, but the only solution offered was to return the van and travel miles to collect another one, which was not realistic in the middle of a house move.Zipcar later refused a proper refund despite the vehicle not being safe to drive and not being provided with the service I paid for.The most concerning part is that a vehicle with a broken locking mechanism and a warning light was even available for hire in the first place.Based on this experience, I strongly advise anyone thinking of hiring a car/van for moves to find another service. I will not be using Zipcar again.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
