zipcar.com

1.7
1.7 Based on 200 reviews

Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership....

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Anthony Tomkins
Shocking customer service.

I’ve been a Zipcar member for a few months now, and the whole “share the road” promise quickly turned into a nightmare of rogue parking. The biggest gripe? Zipcar lets its cars be left in private parking spots, and there’s virtually no enforcement.From the moment I booked a vehicle, I was told I could park in any “public” space, but the app never clarifies what counts as public. As a result, I’ve come back to find a Zipcar blocking my private parking space. Each time I’ve called customer service, the response is the same bland script: “We’ll look into it, but it may take up to 48 hours.” By the time they get back, the car is long gone and the damage—my inconvenience, my wasted time—remains.What makes it worse is the lack of any real penalty for the driver who parks illegally. Zipcar’s terms of service say you’re responsible for any fines, yet the company does nothing to track or prevent repeat offenders. It feels like they’re happy to collect membership fees while turning a blind eye to the chaos their cars create on private property.If you value your parking space, your peace of mind, and your time, think twice before signing up. Zipcar’s laissez‑faire approach to where its fleet ends up is a glaring flaw that makes the service more of a liability than a convenience.

1
Date of experience: Nov 28, 2025

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Business Details

  • Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.

  • language https://zipcar.com

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