Having previously used Zipcar for about 6 months, I subsequently bought a car and cancelled my membership. In those 6 months, the service was average at best - all cars were dirty to some degree, some were badly damaged, and one didn’t even exist.Fast forward to this week and I wanted to reactivate my membership for a specific day and reason. At no point was it made clear that it wouldn’t be immediately approved, a fact that only became apparent when I had paid the membership and application fees. I called and spoke to somebody who said if I needed to get a full refund I could do. I decided to wait an extra 30 minutes until I absolutely had to make alternative plans, and then called back - this new representative said that I couldn’t have any refund whatsoever. I was told a supervisor would call me later that day (3rd February) or the next day (4th February). It is now the 10th February and I’ve heard absolutely nothing. It’s a pretty perfect example of Zipcars attitude to customer service. Zipcar are a terrible company, with dirty cars that all seem to smell of marijuana, and when you complain they won’t move an inch because they want every cent of your money. Avoid at all costs, and maybe just pay the extra for a proper rental vehicle. I won’t ever be using Zipcar again, it’s just not worth the hassle and stress. Seriously, 1 star is generous.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
