Zipcar finished my trip remotely without my knowledge because of a misunderstanding with the customer service agent about adding extra credits Zipcar offered earlier in the day to extend my existing trip and locked me out of the vehicle. My car was trashed with spills, stains, and pet hair all over with Maintenance Required sign flashing on the dashboard as I drove which said that the tire balance needed to be adjusted - first of all, how is that even allowed? The agent on the phone who heard my concerns offered extra credit and I didnt accept on the spot but said I would contact back if I need it later in the day. I returned from a store that I stopped by few mins to find out I couldn't enter the car anymore. After nearly 30mins of holding, I got through someone who transferred to someone who also transferred me another person just to tell me a retrieval process has begun and I need to find a different transportation to get home. I insisted on taking the vehicle as they informed me that they would not be refunding me for the trouble and additional cost. They didnt budge and I came home. Two days later, they charged for 3hr late fee and a tow fee because they said there was "nothing" wrong with the vehicle. I will be contacting to take photos of the Maintenance Required sign along with copies of the phone recordings from this day and will fight my final bill with the small claims court which is an absurdly whopping $300+. Absolutely garbage, do not do business with them. Customer service agents are worthless and have no idea what they are doing.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
