This company deserves less than zero stars. My husband's personal and financial information got compromised and was used without permission to create an account with this company. Once we found out, we contacted their customer service to cancel it. Boy, it was a hassle... The thief used a different phone number and email (which my husband does not have access to), but also used my husband's name, driver's license, and other personal information. My husband called ZIPCAR to cancel the account, and it was such bad customer service (from overseas, of course) that I am afraid he will still have problems with it. A fraud report was filed with the FTC, his bank was contacted, and fraud alerts were placed prior to the call.It was so hard for them to simply cancel the freaking account! I am not happy about it because my husband is having a hard time trying to get things straightened up, and then you get a company that does not really care about who is signing up for their services or their "customers". They mentioned that the account was canceled (after waiting on the line forever), but would be unable to provide any confirmation of the cancellation because the email on file was not his. Hopefully this will be the last we will have to deal with this place, and I hope to never, and I mean NEVER do business with his company...
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
