I was a loyal customer. For three years I had an account. I was never late and always extended my trips when I saw I could, and there was on coming traffic or something to that kin. I was in shock when I saw a $50 late charge. After their customer service was of zero help in getting it off, even after I told them we extended it, there was no one after us and we were still there ten minutes after our initial drop-off time, they refused to look at any of the evidence that something went wrong in the app.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
