Is there a zero stars? There should be, if only to exist for Zipcar and their abhorrent treatment of their customers. Basically a few months back I had rented a car to get to and from a job in West Palm Beach (I live in Fort Lauderdale, 50 miles south). The last day of the job I had been delayed because of the weather and was leaving the job site about 20 mins before the rental was due back in Ft L. I had to deposit cash at CVS to put on a card to pay for an extension as to not be penalized. Long story short, there was an issue with the card as they were tolls and the card company flagged it for fraud. I pulled over to try and sort it out but in the midst of it, abruptly at 11’pm, the support chat signed off. I was told to call, I did, and the girlTried to help me but couldn’t change my card; said I had to talk to a specialist. Was put on hold for 30 minutes and then hung up on. I tried calling back but no answered. At this point Zipcar had remotely disabled the car so i couldn’t drive it back. And then my phone died. So they left me stranded in a parking lot ALL NIGHT. I had to sleep in the car. Then in the morning I walked to the burger king nearby to plug in my phone and I had a message from zipcar saying that “they hadn’t heard from me” and so they were sending someone to recover the vehicle because I was “unable” to. So they did…with all of my tools in the trunk…and left me there, in the parking lot I had been stranded in all night, with no way to get home. Plus, they wanted me to pay for the tow all the way back to Miami. It took me 11 hours to get home. They towed the car to Miamj and left all my tools and things at the Avis by Miami Airport, which is virtually inaccessible without a vehicle. So I had no vehicle, my livelihood was stuck in an office in Miami, and so I couldn’t work or get around. Finally about a month later i was able to secure a uhaul to drive down there to get my tools…which I did, except my most expensive drill was missing as well as a folding table. And when I brought this up to customer support (who of course had closed my account by this time because that’s what they do when faced with an issue), I basically got a shrug as a result, saying that it must’ve been stolen before Zipcar had taken the car. Which is absolute BS as I was with the vehicle up until that point. So to say this company is negligent is almost too kind. They deliberately chose to force me into a situation where I was stranded, abandoned, and robbed—all by their hand—and wanted me to pay for it. Stay away from them or they will do the same to you.This isn’t over Zipcar. Just you wait and see.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
