This company commits fraud. I was going to open an account and decided not to since I would be charged a $25 application fee and $5:50 service fee just to open the account. I never even read the terms of agreement nor did I check off on the box and authorize a payment to be taken. Not even 3 minutes after logging out of the account, I was charged without my authorization. I immediately called the customer service line and was greeted with the most rude and obnoxious person you ever want to meet. She blatantly cut me off and had a atrociously nasty attitude with me asking her why I was charged when I didn't authorize the charge. She told me she wasn't going to repeat herself and after asking for a manager she told me I would get a call back and did not explain why I could not be transferred to a manager immediately. After asking her several times to be transferred she purposely hung up on me without hesitation. Please think twice about who you do business with as this company is very much committing fraud and not being apologetic about it nor do they give a care. I will be following a complaint in every way possible because people do not deserve this kind of service especially for an unauthorized charge to their account without consent, approval, or notice. This is mortifying that companies would even do this and act in this manner. I would give no stars if I could.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
