Never thought I would give a one star review to Zipcar as I have been a supporter of the share economy. Sold my car recently and was excited about using Zipcar. From the onset it has been a complete disappointment. I was able to sign up with a non UK phone number but could not receive the sms code. Immediately I checked with a staff about the concern twice. Both times the replies were urging me to complete payment first. I did that, and after I paid I was finally told that only UK and US number can receive SMS code. Then why was I able to sign up with a non uk and non us number and only disclosed after I paid!? I tried to change to a UK number but I could only do so by receiving a SMS code, which had been the issue. I called the customer service and no one answered. Finally I was able to get to someone, and went through a lengthy process to change the phone number. But the hassle was not over yet. At pick up time I was next to the car, on time, but could not unlock the car. I called the customer service again, turned bluetooth on and off and on, closed and reopened app, deleted and downloaded app again, turned phone on and off, the app still showed that I am “out of range”. I was just standing right next to the vehicle but the zipcar map showed that I am away at the vehicle. Where the location of the car showed ok the zipcar map is an inaccessible area under construction. At this point I would be 20 mins late to my event. The CS offered me another car which is a 9 min walk from this car. It is raining, and again, I am already late. This whole thing is a complete let down and a waste of my time. The verdict from Zipcar regarding this mess was that the membership fee is non refundable.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
