As a consistent member of zip car I was beginning to get frustrated with how difficult it was becoming to locate a car I’d booked. On two occasions the car was not in the place the app stated it would be which messed up my timing for that day, customer service tried to help but could not locate the car because of a GPS failure! The cars where often in need of repear and at times I felt unsafe. I began to recognise the ones that were half decent. On this last occasion which was approximately a week ago I hired a car that had about 39% charge. I reckoned that I could stop and charge the car like I would have stopped and put fuel in, but oh no! This became a mission from hell. After two hours of driving and only one errand done the cars charge was very low and the car warned me to go and Charge it. I attempted to charge the car, however every Charging point I went to the cable did not fit and the charge percentage was decreasing fast. So now I am on 12% charge, have not done any shopping and had to get home to give my dad his meds. I called zipcar customer service and was given a link to download an app to find a Charging point which was pointless as the Charging cables have been removed 🙄 however trying to explain this to zipcar customer service is like trying to teach a newborn Russian!!!! I was also charged £29.99 at a charging point when I did finally find one and after waiting 45 minutes for another user to finish, but the kicker her is the machine took my money and did not charge the damn car, so now I am about £100 down and have not done what I set out to do. Customer service might as well have been asleep and if you are thinking about making a complaint don’t bother because they will never find in your favour, instead they will blame you and tell you that if the car is not charged you will be fined, please make that make sense! When I complained I received the dumbest explanation I have ever heard! One part said that zipcar is only to be used for short journeys in your home zone, however during lockdown when zip was not making much money they released a media campaign and used examples of going to a garden centre and doing airport runs, so I suppose we live two minutes drive from the airport? Okay! (said in a super sarcastic tone) so therefore it was my fault that the car was running low on charge. When I enquired about the charging cables I was told that they had all been removed!!’ Now that is clever. So how are these cars supposed to be charged i here you ask? Well according to the smart person who emailed me, their fleet team is supposed to charge them overnight, well duh 🙄 And clearly this has not been the case because most of their cars that day were on less that 25% but somehow it became my fault. Anyways I had to find a car that had more charge to complete my errands. After I made my first complaint and got the stupid response, I responded to them a bit more harsh pointing out the discrepancies in the previous email which would amount to a breach of contract. I requested details of who to contact regarding a DSAR and a copy of their policy. Now wait for it. These stinking low vibrating people at zip car responded with the following: Hi Tania, We trust you are well. Regarding your recent reservation on 03/06/2024, we received excessive speed notifications from our vehicle between 17:34 – 18:29. At Zipcar safety is our priority. We rely on our members to always abide by all road rules and regulations. We consider the above to be a serious violation and as such must now provide you with a warning. Please note that further such notifications received during your reservations will result in your account being reviewed, and it may be permanently closed as a result.Now tbh, this is not the first time I had done more than 30 mph in a zipcar however this is the first time that they have said anything about it. Because I made a complaint about there disgusting treatment and stupidity they do this. Well I emailed back and said that I ain’t begging them for their cars and they can go ahead a close my account, in fact I’ll do it myself, damn cheek. They have lost a good customer as I used their cars quite a bit as I am saving to replace my car that was crashed into, so this was only a temporary measure anyways. I must have been easily doing between £200-400 a month using them well they can F off now 😂😂😂I know zipcar is not doing to well financially so hopefully they will be going into administration soon.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
