Honestly the worst hire car company ever! The IDEA of zip is brilliant - the concept is brilliant: being able to access cars to get you around London is wonderful idea! But the company itself is a shambles! The customer service and lack of diligence as a company is diabolical! The cars are not vetted or looked after correctly. I hired a car for a corporate trip outside of london for 3 days. I picked up the car at night as we were driving from London to Wales, the following morning after I had arrived at my destination, I was in absolute disbelief at the state of the car! I had noticed the dent in the side of the car when I picked it up and sent a photo to Zip, but I had not been able to see the extent of the damage to the front of the car due to how and where I picked the zip car up from! The parking bay was right next to a wall in a block of flats, I had to climb in the passenger seat to access the drivers seat as I could not open the drivers door!!! The car was missing a fog light, the entire front bumper was hanging off, the plastic alloy around the wheel was also hanging off and a large piece of metal was sticking out of the side of the car wheel! If someone had walked past that heel they would have seriously cut themselves and I would have been liable as the driver! I knew I did not cause the damage to the car so I looked in the log book, and to my dismay the damages had been reported from the end of May 2024 up until the week before I hired the car which was at the end of August! The car was not fit to drive and should not have been on the road! It could have caused serious injury to me or someone else! Furthermore upon leaving our destination 2 days later, the car had a fault with the stop start button and Zip had to call the RAC to help fix it! Adding a 3 hour delay to our drive home back to London! Even the mechanic was in shock at the state of the car and stated we should not pay for driving in such a death trap! I am just happy I was able to get us home safely. It’s an absolute disgrace that a car hire company would leave their cars to get in such bad conditions. Someone else needs to buy Zip Car, rebrand and upgrade it as how it operates at the moment is absurd! It’s disgusting and Zip Car should be ashamed of themselves for putting their customers as such high risk! No one has called me back - I requested a call back from a manager and I just keep getting told to wait for a response which may take 24-48 hours but it could take london! Zip Car are not a serious company and something needs to change!
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
